Terms and Conditions

Last updated: November 09, 2024

Welcome to Apeiron XXV. These Terms and Conditions set forth the legally binding terms for using our website and services. By accessing our site or placing an order, you agree to be bound by these terms. We reserve the right to modify these terms at any time without notice, and it is your responsibility to review them regularly.

1. Introduction

Apeiron XXV is a wholesaler and retailer offering a wide range of products, including Health & Beauty, Toys, Electronics, FMCG (Fast-Moving Consumer Goods), Household items, and Stationery. These terms apply to all users, including businesses (B2B) and individual consumers (B2C). By using our website, you confirm your acceptance of these terms and agree to comply with them fully.

2. Eligibility and Account Registration

You must be at least 18 years old to use our services. By creating an account, you confirm that you are authorized to enter into a binding agreement on behalf of your business (if applicable).
We reserve the right to suspend or terminate accounts without notice if fraudulent activity, misuse, or non-compliance with our terms is detected.

3. Product Information and Availability

All product descriptions, images, and prices are subject to change without notice. While we strive for accuracy, we do not guarantee that all information is error-free.
We reserve the right to discontinue any product at any time or refuse service to any customer at our discretion.

4. Pricing and Payment Terms

All prices are listed in GBP (£) and include VAT where applicable. We reserve the right to change prices at any time without notice.
Payment is due at the time of order. We accept all major payment methods as listed on our website.
For B2B customers, any agreed credit terms must be strictly adhered to. Late payments will incur interest charges at a rate of 8% per annum above the Bank of England base rate.

5. Orders and Acceptance

All orders are subject to acceptance by Apeiron XXV. We reserve the right to cancel or refuse any order at our sole discretion, including in cases of pricing errors, stock issues, or suspected fraud.
An order is only considered accepted once you receive a confirmation email from us. We are not liable for any losses or damages arising from order cancellations or delays.

6. Shipping Policy

We aim to dispatch orders within 10 working days, but delivery times may vary depending on the shipping address and courier availability.
We are not responsible for any delays caused by third-party couriers, customs, or unforeseen circumstances.
Risk of loss or damage to goods passes to the customer once the goods have left our premises.

7. Returns Policy

All sales are final. We do not accept returns, exchanges, or issue refunds once the purchase is completed.
If you receive a damaged or faulty product, you must notify us within 7 days of receipt. We may offer a replacement or store credit at our sole discretion, provided that you supply sufficient evidence (e.g., photos of the damage).
This policy does not affect your statutory rights under UK consumer law. However, any remedy will be limited to the replacement of the goods or a credit, not a cash refund.

8. Intellectual Property

All content on this website, including text, images, logos, product descriptions, and software, is the property of Apeiron XXV or its licencees. Unauthorized use, reproduction, or distribution is strictly prohibited.
You may not use any trademarks, logos, or other proprietary information without our express written permission.

9. Limitation of Liability

To the maximum extent permitted by law, Apeiron XXV is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website, products, or services.
Our total liability to you for any claim, whether in contract, tort, or otherwise, will not exceed the amount you paid for the goods in question.
We are not responsible for any losses caused by circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, or interruptions in supply.

10. Indemnification

You agree to indemnify and hold Apeiron XXV, its affiliates, employees, and agents harmless from any claims, damages, losses, or expenses (including legal fees) arising out of your misuse of the site, breach of these terms, or violation of any law or third-party rights.

11. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
You agree that any claim or dispute must be brought within one year of the date the issue arose, or it will be permanently barred.

12. Changes to Terms and Conditions

We reserve the right to update, modify, or replace any part of these Terms and Conditions at any time without notice. It is your responsibility to review the terms regularly. Continued use of the website following changes constitutes acceptance of the revised terms.

13. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal data. Please refer to our Privacy Policy for detailed information on how we collect, use, and safeguard your data.
By using our website, you consent to the collection and use of your information as outlined in the Privacy Policy.

14. Complaints and Dispute Resolution

If you have a complaint, please contact our customer service team at [Your Contact Information]. We will acknowledge your complaint promptly and aim to resolve it within 14 days.
Any disputes not resolved through our internal process may be referred to mediation or arbitration, at our discretion.

15. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us.

Email: Info@ApeironXXV.com